We believe in the unique charm of our Prachina Creations Sarees, and we are confident you will love them too. However, in the rare event that you receive an item that is clearly damaged or defective, we offer you the option to have it replaced or to receive a Gift Voucher (Credit Note). Please follow the procedure below to request a replacement.
What is Considered Damaged/Defective?
An item is considered damaged or defective if it has a noticeable stain or a tear in the fabric. Since most of our sarees are handwoven, they may exhibit certain weaving imperfections, which are not considered defects. In fact, these small flaws add to the distinct beauty and charm of our sarees.
Received an Incorrect Item?
If we happen to send you an incorrect item, we will dispatch the correct one (subject to availability) once we receive the originally sent item in its original condition. Please note that if the originally sent item is not received in its original condition, we will not be able to process an exchange or refund. If we do not have a replacement available, we will issue a refund to your original payment method, which may take 4-7 days to process. Please see the procedure below to report an incorrect item.
Advance Booking & Pre-Order Items
Items ordered on an ‘Advance Booking’ or ‘Pre-Order’ basis cannot be cancelled or exchanged.
Procedure for Requesting a Replacement
For Damaged/Defective Items:
- Record an unedited unpacking video that clearly shows the damage or defect.
- Send the video to our WhatsApp number: (+91) 8828 33 7007.
- Upon receiving and verifying the originally sent item, we will send you a replacement.
For Incorrect Items:
- Record an unedited unpacking video that clearly shows the item received.
- Send the video to our WhatsApp number: (+91) 8828 33 7007.
- After our team verifies your video, we will provide options for replacement or refund (if the item is not in stock).
Important Notes:
- All return shipping charges are to be borne by the customer.
- We cannot accept any replacement requests without an unpacking video.
Thank you for your understanding and cooperation.